Last Updated: November 2025
At Sanoy, every product is created with care and precision.
We take great pride in our quality standards, but if something isn’t quite right, we offer a clear and fair return process to make things simple for you.
We offer a 14-day return policy from the date you receive your order.
To qualify for a return:
The product must be unused, unopened, and in its original condition and packaging — including all safety seals, sleeves, and labels.
The product must include the original invoice or proof of purchase.
The return request must be raised within 14 days of delivery.
For hygiene and product-safety reasons, used, opened, or tampered products cannot be accepted for return.
To request a return:
Email our Customer Care team at returns@sanoycare.com within 14 days of receiving your order.
Include:
Your Order ID
A short note explaining the reason for return
Clear photographs of the product and its current packaging condition
Once approved, our team will arrange a reverse pickup through our logistics partners.
Pickups can only be scheduled from the original delivery address unless stated otherwise.
To ensure your product reaches us safely:
Please repack it in its original Sanoy packaging (with protective fillers, outer carton, and all included materials).
Packages that arrive damaged or without the original packaging may not qualify for a refund.
A small, flat logistics fee will be applied to cover return pickup and handling:
INR 75 for local (within the same city) returns
INR 100 for national (inter-state) returns
This charge will be automatically deducted from your refund amount.
Once your returned item reaches our warehouse and passes quality inspection:
Refunds will be processed within 7–10 business days to your original payment method.
Refunds for Cash-on-Delivery orders will be made through a verified bank transfer.
All refunds are issued by Heugah Luxury Goods Private Limited, the parent company operating Sanoy.
You’ll receive a confirmation email once your refund has been completed.
Certain items cannot be returned for hygiene and safety reasons:
Products that have been opened, used, or tested
Products not in their original condition or packaging
Gift items, samples, or promotional products included with your purchase
Items damaged due to improper handling or storage after delivery
If you receive a damaged, defective, or incorrect item:
Please email returns@sanoycare.com within 48 hours of receiving your order.
Attach clear photos or an unboxing video showing the issue.
After verification, we will arrange a replacement or full refund at no additional cost to you.
Orders can be cancelled within 2 hours of placement by contacting returns@sanoycare.com.
Once dispatched, an order cannot be cancelled or recalled.
All return and refund requests are handled exclusively by:
Heugah Luxury Goods Private Limited
201, Second Floor, 6-3-850/1, Sirisha Plaza, Ameerpet Road,
Ameerpet, Hyderabad, Telangana – 500016
Email: returns@sanoycare.com
We believe in clarity, fairness, and respect — for our customers and our craft.
Every return is handled with care to ensure that your Sanoy experience remains as thoughtful and seamless as the products themselves.
