Last Updated: November 2025
Welcome to Sanoy, a premium skincare brand owned and operated by Heugah Luxury Goods Private Limited (“Heugah”, “we”, “our”, or “us”).
By visiting or purchasing from www.sanoycare.com, you agree to be bound by these Terms of Service (“Terms”).
Please read them carefully before using our website or placing an order.
Heugah Luxury Goods Private Limited
201, Second Floor, 6-3-850/1, Sirisha Plaza, Ameerpet Road,
Ameerpet, Hyderabad, Telangana – 500016, India
GST: 36AAGCH8880G1Z6 | Private Limited Company
Email: returns@sanoycare.com
Website: www.sanoycare.com
Sanoy is a registered brand fully owned and managed by Heugah Luxury Goods Private Limited.
By accessing or using this Website, you acknowledge that you have read, understood, and agreed to these Terms, as well as our Privacy Policy, Return Policy, and other policies referenced herein.
If you do not agree, please refrain from using our website or purchasing our products.
We may modify these Terms from time to time without prior notice.
Any changes will take effect immediately upon posting on www.sanoycare.com. Your continued use constitutes acceptance of those changes.
You must be at least 18 years of age to make purchases through our website.
By using this site, you represent that you are legally capable of entering into binding contracts under applicable law.
You agree not to:
Engage in unlawful, fraudulent, or abusive activity while using the site.
Transmit viruses, malware, or harmful code.
Copy, distribute, or reproduce any part of the website without written permission from Heugah.
Use automated tools or bots to interfere with website functionality.
We reserve the right to restrict or terminate your access if we believe your use violates these Terms.
All products and descriptions displayed on www.sanoycare.com are subject to availability.
We strive for accuracy but do not guarantee that product descriptions, images, or prices are error-free.
In the event of unavailability after order placement, you will be notified and offered a suitable alternative or a full refund.
All prices are displayed in Indian Rupees (INR) and include applicable taxes unless otherwise stated.
Payments are processed securely through CCAvenue, our authorised payment gateway partner.
We accept major credit and debit cards, UPI, and net-banking.
Sanoy does not store your payment information.
Heugah Luxury Goods Private Limited reserves the right to modify prices or offers at any time without prior notice.
After placing an order, you will receive an order acknowledgment email.
This does not guarantee acceptance - the contract of sale is completed only when your order is dispatched and a shipping confirmation is issued.
We reserve the right to cancel or refuse an order due to:
Product unavailability
Pricing or typographical errors
Payment issues or suspected fraudulent activity
All deliveries are managed by Heugah Luxury Goods Private Limited through approved courier partners.
Delivery timelines and policies are detailed in our Delivery & Shipping Policy.
Delays due to external factors such as courier disruption, weather, or regional restrictions are beyond our control but will be communicated promptly.
Returns, replacements, and refunds are governed by our Return Policy, available on www.sanoycare.com.
All returns must be approved by our customer service team before shipment back to us.
Refunds, where applicable, are processed by Heugah Luxury Goods Private Limited within the specified time frame.
All content on this Website—including product names, designs, images, text, videos, and trademarks—is the exclusive property of Heugah Luxury Goods Private Limited.
No portion may be copied, modified, reproduced, or distributed without prior written consent.
Our website may include links to third-party websites or applications.
We are not responsible for the content, accuracy, or privacy practices of those external sites.
Visiting them is at your own discretion and risk.
By submitting reviews, testimonials, or content to Sanoy, you grant us a non-exclusive, royalty-free license to use, display, and reproduce such material in marketing and communication channels.
You agree that all content you provide is accurate, lawful, and free of third-party rights infringement.
To the fullest extent permitted by law, Heugah Luxury Goods Private Limited shall not be liable for any:
Indirect, incidental, or consequential damages
Loss of data, profits, or goodwill
Claims arising from misuse, improper application, or unauthorised use of our products
Our total liability shall not exceed the value of the product purchased.
All products are provided “as is” and “as available.”
While our formulations are tested for safety and quality, individual results may vary depending on skin type, environment, and usage.
Sanoy does not guarantee specific outcomes from product use.
You agree to indemnify and hold harmless Heugah Luxury Goods Private Limited, its affiliates, employees, and partners from any claims, damages, or losses arising out of your breach of these Terms or misuse of our Website or products.
We may suspend or terminate your account or order at any time, without notice, if we believe you have violated these Terms or engaged in unlawful conduct.
These Terms of Service are governed by and construed in accordance with the laws of India.
All disputes shall fall under the exclusive jurisdiction of the courts of Hyderabad, Telangana.
For questions, feedback, or clarification regarding these Terms:
Heugah Luxury Goods Private Limited
201, Second Floor, 6-3-850/1, Sirisha Plaza, Ameerpet Road,
Ameerpet, Hyderabad, Telangana – 500016
Email: returns@sanoycare.com
At Sanoy, trust begins with transparency.
Every policy, process, and product reflects our belief in clarity, integrity, and responsibility — so that your experience feels as authentic and reliable as the skincare we create.
